Last Updated: July 23, 2026

Victoper is committed to providing dependable lighting products and responsive customer support. This Warranty Information explains the refund, replacement, and repair support available for eligible Victoper products.

30-Day Money-Back Guarantee

Within 30 days from the date of purchase, customers may request a full refund if the product has a confirmed quality or manufacturing defect.

To request a refund, please contact service@victoper.com and provide:

• Your name
• Your order number or proof of purchase
• The product name or model
• A description of the issue
• Photos or a short video showing the problem, when applicable

Refund requests are subject to review and must meet the eligibility requirements described below.

Approved refunds will be issued to the original payment method whenever possible.

For purchases made through Amazon or another retailer, refunds must generally be processed through the original retailer’s return system.

30-Day Free Replacement

Within 30 days from the date of purchase, customers may request a free replacement if the product has a confirmed quality or manufacturing defect.

Depending on the issue, Victoper may:

• Provide troubleshooting assistance
• Send a missing part or accessory
• Replace the affected product
• Request that the original product be returned
• Offer another appropriate resolution

Replacement requests require prior approval from Victoper Customer Support.

Do not send a product back before receiving return or replacement instructions.

One-Year Limited Warranty

Victoper products are covered by a one-year limited warranty beginning on the original purchase date.

During the warranty period, if a product has a confirmed quality or manufacturing defect, Victoper may provide free repair service.

If repair is not practical or reasonably available, Victoper may, at its discretion, provide:

• Replacement parts
• A replacement product
• An equivalent product
• Another appropriate warranty solution

The exact resolution depends on the product, the reported issue, product availability, and the results of our review.

The one-year warranty does not automatically guarantee a cash refund.

Warranty Eligibility

To qualify for warranty service:

• The product must be an authentic Victoper product.
• The customer must provide valid proof of purchase.
• The request must be submitted within the applicable warranty period.
• The reported issue must result from a quality or manufacturing defect.
• The customer must provide reasonable information needed to evaluate the issue.
• The product must have been used according to the instructions and intended purpose.

Proof of purchase may include:

• A victoper.com order number
• An Amazon order number
• A retailer receipt
• Another valid purchase record showing the purchase date and product

What Is Not Covered

The warranty does not cover damage or problems caused by:

• Normal wear and tear
• Misuse or improper use
• Accidents, impact, or drops
• Unauthorized disassembly, repair, or modification
• Improper charging or use of incompatible chargers
• Battery leakage from third-party batteries
• Incorrect battery installation
• Exposure beyond the product’s stated water-resistance rating
• Fire, flooding, extreme heat, or other external events
• Cosmetic damage that does not affect normal operation
• Lost or stolen products
• Products purchased from unauthorized or unverifiable sources
• Failure to follow the product instructions
• Consumable batteries or accessories, unless specifically stated

The warranty also does not cover damage caused by using the product for a purpose for which it was not designed.

Batteries and Accessories

Warranty coverage for batteries, charging cables, straps, mounts, clips, cases, and other accessories may depend on the product package and the nature of the reported issue.

Disposable batteries and normal battery capacity loss caused by use are generally not covered.

If a product was sold without batteries, third-party batteries purchased separately are not covered by the Victoper warranty.

How to Request Warranty Support

Contact:

service@victoper.com

Use the subject line:

Victoper Warranty Request

Please include:

• Your full name
• Your email address
• Your order number or proof of purchase
• Your product name or model
• The purchase date
• A clear description of the issue
• The troubleshooting steps already attempted
• Photos or a short video showing the problem, when relevant
• Your current shipping address if a replacement may be required

Our support team usually responds within 1–2 business days.

Troubleshooting Before Replacement or Repair

Some product issues may be resolved without a return, replacement, or repair.

Before approving warranty service, our support team may ask you to:

• Confirm the battery type and installation direction
• Fully charge the product
• Try another compatible charging cable or power source
• Clean the battery contacts or charging port
• Reset or operate the product according to the instructions
• Provide photos or a short video
• Complete other reasonable troubleshooting steps

Completing troubleshooting helps us identify the correct solution more quickly.

Returns for Warranty Service

Do not return a product without prior approval.

If a return is required, Victoper Customer Support will provide the appropriate return instructions and address.

The Victoper business address shown below is not automatically a return address.

Because products may be fulfilled through different warehouses or Amazon Multi-Channel Fulfillment, the approved return address may differ from the address shown on the original package.

Shipping Costs

For an approved quality or manufacturing defect claim, Victoper may provide:

• A prepaid return method
• A replacement without requiring a return
• Reimbursement of approved shipping costs
• Another reasonable solution

Customers should not pay return shipping without prior written approval if they expect reimbursement.

Shipping costs resulting from misuse, incorrect address information, unauthorized returns, or an ineligible warranty claim may be the customer’s responsibility.

Replacement Products

A replacement product may be:

• New
• Equivalent in function and condition
• The same model
• A comparable model when the original product is unavailable

Replacement products may arrive in Amazon-branded packaging or packaging from another fulfillment partner.

Unless otherwise required by law, replacement service does not restart the original warranty period. The replacement remains covered for the remainder of the original warranty period.

Purchases From Amazon or Other Retailers

Customers who purchased through Amazon or another retailer may contact Victoper for product troubleshooting and eligible warranty support.

However:

• Refunds within the retailer’s return window should normally be requested through the retailer.
• Victoper cannot directly refund money collected by Amazon or another retailer.
• The retailer’s own return rules may apply in addition to this warranty.
• Proof of purchase is required for warranty service.

For Amazon returns, customers can normally begin through:

Your Orders → Select the Order → Return or Replace Items

Limitation of Warranty

To the extent permitted by applicable law, this warranty is limited to the repair, replacement, refund, or other remedy described in this policy.

Victoper is not responsible for indirect, incidental, or consequential losses resulting from product use or failure, except where such limitations are not permitted by law.

This warranty gives customers specific rights. Customers may also have other rights under applicable state or local law.

Contact Us

For product questions, troubleshooting, warranty claims, refunds, or replacement requests, contact:

Victoper Customer Support
Email: service@victoper.com
Response time: Usually within 1–2 business days

Business name:
Victoper

Business address:
3739 Bloomington St
Colorado Springs, CO 80922
United States

This business address is provided for company contact and identification purposes only. It is not a return address unless Victoper Customer Support specifically confirms otherwise.