Privacy Policy

Victoper Privacy Policy

Last Updated: July 23, 2026

Victoper respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Victoper collects, uses, discloses, stores, and protects personal information when you:

  • Visit victoper.com
  • Purchase a product from our website
  • Contact our customer support team
  • Register a product or request warranty service
  • Subscribe to marketing communications
  • Participate in a product testing opportunity
  • Interact with our website, emails, advertisements, or related services

By using victoper.com, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

For purposes of this Privacy Policy, “Victoper,” “we,” “us,” and “our” refer to the operator of victoper.com.

Business name:
Victoper

Business address:
3739 Bloomington St
Colorado Springs, CO 80922
United States

Privacy and customer support email:
service@victoper.com

2. Scope of This Policy

This Privacy Policy applies to information collected through victoper.com and related Victoper customer service, warranty, email, and marketing activities.

This Privacy Policy does not govern the independent privacy practices of third parties, including:

  • PayPal
  • Amazon
  • Shipping carriers
  • Social media platforms
  • Third-party websites
  • Retailers that sell Victoper products
  • Services linked from victoper.com

When you use a third-party service, its own privacy policy and terms may apply.

3. Personal Information We Collect

The information we collect depends on how you interact with Victoper.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Product name or model
  • Website order number
  • Amazon order number
  • Purchase date
  • Product serial number, when applicable
  • Customer service messages
  • Warranty registration information
  • Product issue descriptions
  • Photos or videos you submit
  • Product reviews, feedback, or survey responses
  • Marketing subscription preferences
  • Product testing preferences
  • Business or partnership inquiry information
  • Any other information included in your communications with us

Please do not send passwords, full payment card numbers, PayPal login details, bank login credentials, or security codes by email or through customer support forms.

Order and Transaction Information

When you place an order, we may collect or receive:

  • Products ordered
  • Order amount
  • Discounts
  • Taxes
  • Shipping fees
  • Payment status
  • Transaction identifiers
  • Order history
  • Fulfillment status
  • Tracking information
  • Delivery status
  • Return, refund, replacement, or cancellation information

Payment Information

Payments on victoper.com are currently processed through PayPal.

Victoper does not directly receive or store your complete:

  • Credit or debit card number
  • Bank account number
  • Card security code
  • PayPal password

PayPal may provide us with information needed to process the order, prevent fraud, arrange delivery, or handle a refund. This may include your name, email address, shipping address, telephone number, payment status, transaction amount, and transaction identifier. PayPal independently handles personal information under its own privacy statement.

Information Collected Automatically

When you visit victoper.com, we and service providers that support the website may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language
  • Approximate location derived from an IP address
  • Referring website
  • Pages viewed
  • Links clicked
  • Search activity on the website
  • Products viewed
  • Items added to the cart
  • Checkout activity
  • Date and time of visits
  • Session duration
  • Cookie identifiers
  • Advertising identifiers
  • Website performance and error information

This information may be collected through cookies, pixels, tags, software development kits, server logs, and similar technologies.

Information From Third Parties

We may receive information from:

  • PayPal
  • Shoplazza
  • Amazon Multi-Channel Fulfillment
  • U.S. fulfillment warehouses
  • Shipping carriers
  • Email service providers
  • Website analytics providers
  • Advertising and social media platforms
  • Fraud prevention and security providers
  • Customer review or survey services
  • Retailers and marketplaces, when permitted
  • Customers who contact us about another person, such as a gift recipient

4. How We Use Personal Information

We may use personal information to:

Process Orders

  • Accept and confirm orders
  • Process payments
  • Verify transactions
  • Calculate shipping and taxes
  • Arrange warehouse fulfillment
  • Provide order confirmations
  • Generate tracking information
  • Deliver products
  • Handle cancellations, returns, refunds, and replacements

Provide Customer Support

  • Respond to questions
  • Identify products and orders
  • Provide manuals and troubleshooting
  • Investigate product issues
  • Process warranty requests
  • Resolve missing, damaged, or incorrect shipments
  • Maintain customer service records
  • Follow up on unresolved requests

Operate and Improve the Website

  • Provide website functionality
  • Maintain shopping carts and checkout sessions
  • Analyze website traffic
  • Understand product interest
  • Improve navigation, content, and performance
  • Detect technical problems
  • Develop new website features
  • Measure the effectiveness of content and campaigns

Communicate With You

  • Send order and shipping updates
  • Respond to support messages
  • Send warranty-related emails
  • Request information needed to resolve an issue
  • Send service notices
  • Send marketing messages when permitted
  • Invite eligible customers to product testing opportunities
  • Conduct surveys or request product feedback

Protect Victoper and Its Customers

  • Detect and prevent fraud
  • Verify orders
  • Protect account and transaction security
  • Investigate suspicious activity
  • Prevent misuse of returns or warranty programs
  • Enforce our policies and agreements
  • Establish, exercise, or defend legal claims
  • Comply with lawful requests and legal obligations

5. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

  • Contract: To process and deliver an order or provide requested support
  • Consent: For certain marketing communications, cookies, or optional programs
  • Legitimate interests: To operate, secure, improve, and promote our business
  • Legal obligations: To comply with tax, accounting, consumer protection, fraud prevention, and other requirements
  • Legal claims: To establish, exercise, or defend legal rights

You may withdraw consent where processing depends on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. Cookies and Similar Technologies

Victoper and its service providers may use cookies and similar technologies for:

Essential Functions

These technologies may be necessary to:

  • Keep the website functioning
  • Remember cart contents
  • Support checkout
  • Maintain security
  • Prevent fraud
  • Remember privacy preferences

Analytics

Analytics technologies may help us understand:

  • How visitors reach the website
  • Which pages and products are viewed
  • How visitors move through the website
  • Whether technical errors occur
  • How website content performs

Advertising and Marketing

Advertising technologies may be used to:

  • Measure campaign performance
  • Understand whether an advertisement led to a visit or purchase
  • Limit repeated advertisements
  • Build audiences
  • Show more relevant advertising on third-party platforms

You may be able to control optional cookies through the cookie or privacy settings displayed on the website, your browser settings, or applicable platform settings.

Blocking cookies may affect website functions, including the cart, checkout, or saved preferences.

Shoplazza provides customer privacy controls and supports store privacy-policy and customer-data request workflows. These settings should be enabled and configured to match the statements on this page.

7. Marketing Communications

We may send marketing emails when you:

  • Subscribe to our newsletter
  • Request product updates
  • Opt in to product testing opportunities
  • Otherwise give permission to receive marketing communications

Marketing communications may include:

  • Product news
  • Lighting tips
  • Special offers
  • Website content
  • Surveys
  • New product announcements
  • Product testing invitations

You can unsubscribe by using the unsubscribe link in a marketing email or by contacting:

service@victoper.com

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages, such as:

  • Order confirmations
  • Shipping updates
  • Warranty communications
  • Customer support replies
  • Security notices
  • Policy or service notifications

Participation in a product testing list does not guarantee that you will be selected or receive a free product.

8. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary.

Ecommerce Platform

Our website is operated using Shoplazza. Shoplazza may process customer, website, checkout, and order information to provide ecommerce services.

Payment Provider

PayPal processes payments and may process personal and transaction information independently under its own privacy practices. PayPal’s merchant data-protection terms also contemplate merchants providing access to PayPal’s privacy notice.

Fulfillment and Delivery Partners

We may share order and delivery information with:

  • Amazon Multi-Channel Fulfillment
  • Third-party U.S. warehouses
  • Amazon Logistics
  • UPS
  • USPS
  • FedEx
  • Regional carriers
  • Return-processing providers

The information disclosed may include your name, delivery address, telephone number, email address, order contents, and delivery instructions.

Technology and Business Service Providers

We may use providers that support:

  • Website hosting
  • Cloud infrastructure
  • Email delivery
  • Data storage
  • Customer service
  • Product registration
  • Warranty administration
  • Analytics
  • Advertising
  • Security
  • Fraud prevention
  • Error monitoring
  • Surveys
  • Customer reviews

These providers may process information only as needed to perform services for us, subject to their agreements and applicable law.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to subpoenas, court orders, or lawful government requests
  • Investigate fraud or illegal activity
  • Protect customers, Victoper, or others
  • Enforce our policies and agreements
  • Establish or defend legal claims
  • Prevent physical, financial, or security harm

Business Transfers

If Victoper is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

9. Sale or Sharing of Personal Information

Victoper does not sell personal information in exchange for money.

However, certain uses of advertising cookies, pixels, or audience-matching tools may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.

Where required, eligible consumers may opt out through:

  • The cookie or privacy settings provided on victoper.com
  • A recognized browser-based opt-out preference signal, where supported and legally required
  • An email request to service@victoper.com

California law may provide eligible consumers with rights to opt out of the sale or sharing of personal information. Whether the CCPA applies to a business depends on statutory thresholds and other conditions.

Do not publish the statement above unless your cookie banner and advertising settings are configured to honor applicable opt-out choices.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Complete transactions
  • Provide customer support
  • Administer warranties
  • Maintain business and accounting records
  • Meet tax and legal requirements
  • Prevent fraud
  • Resolve disputes
  • Enforce agreements
  • Defend legal claims

Retention periods vary depending on the type of information and the reason it is collected.

For example:

  • Order and payment records may be retained for accounting, tax, fraud prevention, and legal purposes.
  • Customer service and warranty records may be retained for the duration of the support relationship and a reasonable period afterward.
  • Marketing subscription data may be retained until you unsubscribe, subject to keeping a limited suppression record so we can honor the unsubscribe request.
  • Cookie data may remain for the duration specified by the applicable cookie or provider.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

11. Data Security

Victoper uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no internet transmission, email system, website, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your own devices, email accounts, passwords, and PayPal account.

If you believe information submitted to Victoper has been compromised, contact us promptly at:

service@victoper.com

FTC guidance recommends collecting only information that is needed, limiting retention, securing sensitive information, and disposing of it appropriately.

12. Your Privacy Rights and Choices

Depending on where you live and whether the relevant law applies to Victoper, you may have the right to:

  • Request confirmation that we process your personal information
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request a portable copy of certain information
  • Opt out of targeted advertising
  • Opt out of the sale or sharing of personal information
  • Limit certain uses of sensitive personal information
  • Withdraw consent
  • Appeal a decision concerning a privacy request
  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights are subject to legal limitations and exceptions.

For example, we may need to retain certain information to:

  • Complete an order
  • Process a return or warranty claim
  • Prevent fraud
  • Maintain transaction and tax records
  • Comply with law
  • Establish or defend legal claims

13. How to Submit a Privacy Request

To submit a privacy request, email:

service@victoper.com

Use the subject line:

Privacy Request

Include:

  • Your full name
  • The email address associated with your order or communication
  • Your state or country of residence
  • The type of request
  • Enough information for us to identify the relevant records

Do not send a copy of a government identification document unless we specifically request it through a secure process.

We may need to verify your identity before completing a request. Verification may involve confirming information already associated with an order or prior interaction.

You may use an authorized agent where permitted by law. We may request proof that the agent is authorized to act for you and may also verify your identity directly.

We will respond within the timeframe required by applicable law.

14. Opt-Out Preference Signals

Where legally required and technically supported, Victoper will process recognized browser-based opt-out preference signals as requests to opt out of the sale or sharing of personal information or targeted advertising.

A signal generally applies to the browser or device from which it is sent. You may need to enable the signal separately on each browser or device.

California regulators describe qualifying opt-out preference signals as a method consumers can use to exercise sale or sharing opt-out rights.

This section requires technical implementation. It should not remain in the published policy unless the website is configured to detect and honor applicable signals.

15. Children’s Privacy

Victoper products and victoper.com are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate parental consent, contact:

service@victoper.com

We will review the request and take appropriate action.

COPPA imposes additional requirements on websites and online services that knowingly collect personal information from children under 13.

16. International Visitors

Victoper currently ships website orders only within the contiguous United States.

However, people outside the United States may still be able to visit victoper.com.

If you access the website from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.

Data protection laws in those locations may differ from the laws in your place of residence.

Where required, we will rely on appropriate legal mechanisms for international data transfers.

17. Third-Party Links

Victoper.com may include links to:

  • Amazon
  • PayPal
  • Social media pages
  • Product manuals
  • Videos
  • Other third-party websites or services

We do not control the privacy, security, content, or practices of third-party services.

Review the privacy policy of each third-party service before providing personal information.

18. Social Media

When you interact with Victoper through Facebook, Instagram, TikTok, YouTube, Pinterest, or another platform, the platform may collect information independently.

We may receive information such as:

  • Your public profile name
  • Public comments
  • Messages sent to Victoper
  • Reactions and engagement
  • Campaign and audience statistics

Your use of a social platform is governed by that platform’s policies and settings.

19. Customer Reviews and Submitted Content

If you submit a product review, testimonial, photo, video, survey response, or other content, we will use it only as permitted by the consent, authorization, or applicable terms associated with that submission.

Do not include sensitive personal information in public reviews or content.

Where we ask to reuse customer content for advertising, website, or social media purposes, we may request separate permission.

Submitting a warranty request or customer service message does not by itself give Victoper permission to publish that content publicly.

20. Do Not Track

Some browsers offer a “Do Not Track” setting.

Because there is not a universally accepted technical standard for responding to every Do Not Track signal, the website may not respond to traditional Do Not Track settings.

Where applicable law requires recognition of qualifying opt-out preference signals, those signals will be handled as described in the “Opt-Out Preference Signals” section.

21. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • Our services or website change
  • We add or remove service providers
  • Our data practices change
  • Legal or regulatory requirements change
  • We introduce new features
  • We change payment, fulfillment, analytics, or advertising tools

The updated policy will be published on this page with a revised “Last Updated” date.

If a change is material, we may provide additional notice through the website or email where appropriate.

22. Contact Us

For privacy questions, requests, or concerns, contact:

Victoper Customer Support and Privacy Contact
Email: service@victoper.com
Response time: Usually within 1–2 business days

Business name:
Victoper

Business address:
3739 Bloomington St
Colorado Springs, CO 80922
United States