Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 To start a return, you can email us at service@victoper.com or send a message to us on Tel: +4407849763444

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We are not responsible for any returned product that is not a defective item.  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 
Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We’re available to support you via

Email: service@victoper.com

Service Tel: +4407849763444

We strive to respond to your questions within 24 hours

Customer service chat hours:

Monday - Friday: 10 am - 5pm