Shipping Policy
Where can we deliver the package?
All products can be shipped to the UK.
Only some products can be shipped to the US, and Europe (Germany, France, Italy, Spain).
※Please select the product in your region before purchasing, otherwise it cannot be shipped. ※
About our shipping country?
To check availability in your country, select the appropriate region by selecting the "Ships From *" on the product page.
Or on the page: Ships From * to see what products are available for delivery to your region
If there is no option to select, the default is to only send to the UK.
What shipping methods are offered and what are the respective shipping times?
All Orders Take 2 Business Days to Prepare and Pack, excluding Saturday and Sunday. During peak seasons and promotional sales, delivery might take a little longer
ps: The pre-order delivery date is subject to the specific product identification.
Products will be dispatched from our overseas warehouses (UK, Germany, USA).
| Area | Standard Delivery (Free) | Express Delivery (£3.5) |
| UK | 5-10 Days | 3-7 Days |
| USA | 5-10 Days | 3-7 Days |
| Europe | 5-10 Days | 3-7 Days |
UK:
Standard delivery (5-10 days): Customer shipping costs Free shipping £0.00
Express delivery (3-7 days): Customer shipping costs Free shipping £3.50
US:
Standard delivery (5-10 days): Customer shipping costs Free shipping £0.00
Express delivery (3-7 days): Customer shipping costs Free shipping £3.50
Europe（Italy, Germany, France, Spain）:
Standard delivery (5-10 days): Customer shipping costs Free shipping £0.00
Express delivery (3-7 days): Customer shipping costs Free shipping £3.50
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.